Dubratz Information

Delivery

Shipping Times & Options


We offer Standard, Recorded, and Courier shipping. Each has its pros and cons, and ultimately it’s up to you which method you ship with. 

Please note that the following times are in addition to the production time which is usually completed within 2 working days although we suggest 3-5 to be safe.

 

Standard shipping (Royal Mail)

This is the cheapest option available. It’s an untracked service, though typically it’s very fast. Often orders shipped with Royal Mail’s 1st Class service arrive the next working day but can take up to 3 working days to arrive (in the UK).

Delivery Estimates:

  • UK – 1 to 3 working days 
  • EU – 3 to 5 working days 
  • Everywhere else – 7 to 10 working days

Recorded Shipping (Royal Mail Signed For)

This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it’s delivered.

Delivery Estimates:

  • UK – 1 to 3 working days
  • EU – 3 to 5 working days
  • Everywhere else – 7 to 10 working days

Courier Shipping (DPD Next Day)

This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. The ‘next day’ service refers to the UK, where all parcels are delivered the next working day. Delivery estimates for other countries are slightly longer.

Delivery estimates:

  • UK – next working day
  • EU – 3 to 5 working days
  • Everywhere else – 5 to 7 working days

Shipping costs

Shipping costs are based on the weight of your parcel, the shipping method, and the destination it’s being shipped to.

Be aware that the DPD Courier service is often the cheapest shipping option when purchasing multiple items. 

 

 

 

 

Returns Policy

Faulty Products Only


Important: 

As our products are made to order we only accept returns on faulty items.

We do not exchange or refund unwanted items.

Please use the size guides available for each garment in order to choose the required fit.

Colours are guides only as the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.

 

Care instructions 

For all garments or printing method, we advise you to follow these instructions for washing and drying:

  • Wash at 30 degrees Celcius, inside out
  • Do not tumble dry
  • Do not iron over print

 

What happens if my order doesn’t arrive?

All delivery estimates are based on quotes supplied by the relevant courier, so they can’t be guaranteed by us or our suppliers. If your parcel is not delivered within the estimated window then it’s very likely there has been a delay in transit. 

Royal Mail

If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we’ll be able to work with you to resolve the problem

 

DPD (Courier)

All orders shipped with DPD are fully trackable and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution. Though if you’d like our help you can let us know using the details below.

If you’d like some help tracking your order, or you need to report a missing parcel, you can get in touch with our supplier’s office on 01254 777070.

Ethics

Environmental – Sustainability


We work with suppliers who are dedicated to operating under ethical and envi­ron­men­tally friendly practices during their production processes. 

They have removed all plastic packaging entirely from all orders shipped since April 2019

  • Their DTG printers use only water-based inks. They’re OEKOTEX® approved (they don’t contain any regulated or unregulated chemicals harmful to the environment).
  • We use organic and fair wear accredited garments.
  • All the excess cardboard and paper is recycled.
  • Waste ink is disposed of respon­sibily.
  • All products that fail quality checks are donated to charity. 
  • DPD, one of our delivery partners, have a  carbon neutral commitment.
  • The packaging used to ship all apparel is 100% plastic-free.
  • Canvases use a bio-degradable bubble wrap for protection. 
  • Since August 2019 they have offset their Carbon Footprint by funding the planting of trees in the UK.

 

Privacy Policy

In short, we don’t share or sell on your information, our suppliers receive your order and delivery information and Paypal deals with all finances, we see no payment details…

For the full document follow the link below…

Privacy-Policy

 

For more information please use the form below…

  •  

%d bloggers like this: